Do you have a question, a problem, or need advice on our products? We're here for you! We understand that the sneaker world can sometimes be overwhelming, especially with the exclusivity of our products and the pace at which they sell. Below, you will find various ways to contact us, depending on your needs:
1. Order Status:
Has your order not arrived yet? Is it taking longer than you expected?
- First, read our frequently asked questions at FAQ
- If you can't find an answer there, Click here
2. Returns and Cancellations:
Want to return or cancel an order? Something went wrong with the product received?
- Consult our return policy at Return Policy
- To initiate your return directly, click here Request Return
3. Product Information:
Have questions about our sneakers, their exclusivity, or availability?
- For general information, ask our trained chatbot Click here
4. Complaints or Problems:
Something not to your satisfaction during your Sneakerhype experience? We would love to hear from you, as we are here to help and learn from your feedback.
- Submit your complaint or describe the problem at Customer Service
- Or send an email to: [email protected]
5. General Questions:
For all other questions:
- Start a conversation via Contact
We strive to respond to your questions within 24-48 hours. Thank you for being part of our community. Together, we keep the love for sneakers alive!
Stay stylish,
Team Sneakerhype