Return & cancellations
Bought items from SneakerHype? No worries, you can easily return them within 14 days of receipt.
- Feel free to try out the sneakers, but make sure they remain in the same condition as received.
- Returning? Simply fill in our online I want to return my product form.
- Be timely: send your items back within 14 days.
Important Points to Remember
A few things to keep in mind:
- Sneakerhype tag must be attached
- Damaged or lost packages during return are your responsibility.
- The original box is part of the product. Any damage may lead to the rejection of your return.
- We cannot refund shipping costs, as we are a growing company with significant refund expenses and are committed to maintaining CO2-neutral practices.
Changed your mind? No problem, but please consider the following:
- Cancel within 24 hours? No extra charges.
- After 24 hours, shipping and handling costs will be charged.
- Package refused at delivery? A fee of €15 will be applied.
Given the nature of our international operations and order processing, it is not possible to cancel an order without cost after 24 hours. This is because, once your purchase is confirmed, we immediately initiate a process with our international partners to acquire your sneakers. This leads to a fast and complex logistics journey, often beyond our direct control, as the product may already be in another continent. Additionally, Klarna incurs charges that are not refunded to us as the seller. Therefore, we have to pass on these costs.
Once we receive your return, we will start processing your refund. This takes a maximum of 5-10 working days.