FAQ

We always recommend that you try again with another Klarna account because Klarna declines orders for the following reasons:

• The amount of the purchase was to high for your Klarna credit score to approve.
• Missed or delayed payments or reported financial hardship can lead to being blocked from further using Klarna.
• Attempting too many purchases in a short amount of time may result in being rejected (fraud prevention)
• The approval decision is not based solely on credit score, but rather on multiple data points

Otherwise, we recommend trying another payment method like PayPal, Credit card or IDEAL.

Customer can use the payment methods below:

• Bancontact
• iDEAL
• Visa
• Mastercard
• PayPal
• Klarna
• Giropay

For orders within the Netherlands valued above €150, shipping is free. For detailed shipping rates and fees, kindly refer to our shipping page.

We entrust our deliveries to well-established couriers including PostNL, DPD, and DHL.

We offer shipping to a majority of countries worldwide. However, please note that there are specific countries we currently cannot deliver to due to varying circumstances.

If you are not entirely satisfied with your purchase, we're here to help. For returns or exchanges, the following conditions apply:

• You have 14 calendar days to return an item from the date you received it.
• Items must be in their original condition: unwashed, unworn, and with tags or packaging if applicable.
• The Sneakerhype authentic tag must remain attached.

Remember to protect the original box of any sneakers with external packaging when returning.

For the return process, visit our return portal.

Our apologies for any inconvenience. Technical glitches happen, but we ensure your returns are still manageable. Please fill out the return form.

Upon receiving your item, we will process your return. Expect a full refund within 3-5 business days.

Note: Customers bear shipping costs and any package loss risk. We suggest insuring your package. If you have a tracking code, send it to [email protected].

We regret to inform you that shipping costs are non-refundable.

Once we've received and inspected your return, please allow 5-7 business days for the refund to process.

The "♦️ " icon indicates that the sneaker is not in our immediate stock but can be specially ordered upon request. As it's a special order, such items cannot be returned.

We take authenticity seriously. Every product on our site undergoes rigorous authentication by our specialist team, ensuring that you can shop with utmost confidence at The Sneakerhype.

Yes, every sneaker we list is brand new, ensuring you receive a pristine product with every purchase.

Our candles are crafted from 100% soy wax, a natural and vegan-friendly material. At The Sneakerhype, we're committed not just to quality but to a sustainable future as well.

We accept returns for candles only if they arrive broken or severely damaged.

Our sneaker candles have an approximate burn time of 5-10 hours. For optimal shape retention, we recommend limiting each burning session to one hour.

Burning candles can get very hot. Always ensure you give the candle ample time to cool before relocating. Also, always place candles on heat-resistant surfaces and away from flammable objects.