"NEED HELP?!"

Yes The Sneakerhype is a registered company!

Chamber of Commerce: 81510101

No, we do not have a fysical store.

If you didn't find an answer, please use our whatsapp to contact us -> Click Here

The order can be cancelled due to the following reasons:
- The product you ordered is out of stock.
- Sneakerhype is unable to obtain authorisation for your payment. (Klarna)
- Sneakerhype have identified an error for example a pricing error.

We alwaysrecommend that you try again with another Klarna account because Klarna declines orders for the following reasons:
* The amount of the purchase was to high for your Klarna credit score to approve.
* Missed or delayed payments or reported financial hardship can lead to being blocked from further using Klarna.
* Attempting too many purchases in a short amount of time may result in being rejected (fraud prevention)
* The approval decision is not based solely on credit score, but rather on multiple data points
(https://www.klarna.com/uk/customer-service/why-cant-i-pay-with-klarna-anymore/)
 
Otherwise, we recommend trying another payment method like PayPal, Credit card or IDEAL.

If one or more products from your order is missing. Please contact our Customer Service team via [email protected] or the Contact Form and explain what products are missing and take a couple pictures of the received parcel. Make sure you capture all sides of the box and everything in it. The shipping label needs to be fully visible in one of the pictures. 

We always recommend that you try again with another Klarna account because Klarna declines orders for the following reasons:

• The amount of the purchase was to high for your Klarna credit score to approve.
• Missed or delayed payments or reported financial hardship can lead to being blocked from further using Klarna.
• Attempting too many purchases in a short amount of time may result in being rejected (fraud prevention)
• The approval decision is not based solely on credit score, but rather on multiple data points

(https://www.klarna.com/uk/customer-service/why-cant-i-pay-with-klarna-anymore/)

Otherwise, we recommend trying another payment method like PayPal, Credit card or IDEAL.

Customer can use the payment methods below:

- Bancontact
- iDeal
- VIsa
- Mastercard
- PayPal
- Klarna 
- Giropay

All orders made in NL above 150,- are excluded from any shipping fees, please visit our shipping page for all rates!

We use PostNL,DPD and DHL as delivery couriers

We ship to most countries of the world. However due to different circumstances there are some countries that we do not ship to.

All products that are listed on our website are 100% authenticated by our specialist team. Never worry again after buying sneakers at The Sneakerhype

Yes all our sneakers that are listed on our website are brand new!

Our candles are made of 100% Soja wax. Soja wax is a natural and vegan-based ingredient. We care about your future too!

Unfortunately, we can only accept returns if the candle arrived broken or heavily damaged!

Approximately 5-10hours. To maintain the shapes of our hand-poured candles, we advise you to only burn the candles up to one hour at a time.

Candles that are burning are quite hot. Allow enough time for the candle to cool before attempting to move it while it is burning.